Head of Product and Customer Experience

Sector: Business to Business
Level: Head Of
Location: London
Consultant: Selina Cowell
Salary: £70000 - £75000 + benefits
Job Ref: JO-2302-3337

Do you believe the customer comes first? Is your business customer centric? Should every business be making decisions with the customer in mind?

If you answered yes to these questions and want the opportunity to join a business where you can make a difference here is your chance.

This an exciting opportunity for a Product Marketeer to join one of UK’s leading independent, professional membership bodies as the Head of Product. With strong values, clear growth ambitions and a new strategic direction this is a great time to join the organisation and have an impact on the future of the business. With over 400 corporate members and 4000 individual members, you will have the opportunity to work with some of UK’s leading brands and gain exposure to top level C-Suite stakeholders to develop core products/propositions that align with their business needs.

This position is a critical part of the growth strategy and a key hire to building a high-performing product and marketing function that is at the heart of the organisation. The Head of Product which will define and lead the product strategy, improve quality and scope of services, the value propositions as well as enhance efficiencies whilst staying true the core values & cause.

In this role you will manage the development, lifecycle and delivery of new and in-life products and services through value propositions, and manage the integrated world-class service experience. Analysing existing value propositions/offerings you will deliver business plans, implement leading-edge standards and quality frameworks and define customer experience, pricing and operational process to support revenue generation and membership engagement and retention.

Working closely with the Research & Insights team you will identify the needs of members and design relevant product/service offers that ensure competitiveness whilst also managing stakeholder relationships including suppliers, senior stakeholders, clients and direct reports.

The company has had many positive changes recently and are looking for a resilient, hard-working and commercially minded individual to support the business in achieving its objectives. You will be performance driven, have an analytical mind-set, and be motivated by the companies core values to think creatively and achieve success using your B2B product management experience.

If this sounds like the right opportunity for you, do get in touch now.

tml Partners – specialist marketing headhunters. Over 30 years of marketing recruitment expertise.

As we receive such a high volume of applications, regretfully we are only able to respond to successful candidates.

tml Partners is an equal opportunity employer and places a high value on the strength diverse talent brings. We are open to all talent and ensure all candidates receive equal consideration for employment. We do not discriminate on the basis of any protected characteristic, including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, or any other attribute protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

We wish you the best of luck with your search.

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